If you come to us for services, we agree to:

• Give you information about the supports we can provide to suit your needs;
• Treat you with courtesy and respect;
• Communicate with you in a timely manner;
• Work in partnership with you (and any advocate or others as agreed) on decisions about how supports are provided (for example, location, number of appointments) based on your needs and assessment;
• Provide the services that have been agreed, including working with you and other relevant stakeholders;
• Regularly review your goals and supports;
• Tell you how to let us know if you have a concern;
• Listen to feedback and fix problems quickly;
• Report any Reportable Incidents to the NDIS Quality and Safeguards Commission;
• Provide supports which comply with all relevant laws;
• Give you regular invoices and statements of the supports delivered to you; and
• Keep accurate confidential records on supports provided to you and protect your privacy.

If you come to us for services, you agree to:

• Tell us how you wish the supports to be delivered to meet your needs;
• Treat our staff with courtesy and respect;
• Talk to us if you have any concerns about the supports being provided;
• Give us notice if you can’t make an appointment;
• Make sure your account is paid on time;
• Let us know if your circumstances change (including changes to address or contact details);
• Let us know if there are any changes to your NDIS Plan, if you stop using the NDIS, or no more funding is available; and
• Let us know if anyone else needs to be involved (e.g. an advocate or support person).