Policies


ESA’s range of policy and procedural documents to support its services can be viewed below.


Rights and Responsibilities

  • Privacy and Confidentiality for Clients Policy
    This policy sets out Early Start Australia’s (ESA’s) responsibility to ensure that we only collect information about the client (or family) that we need for effective service delivery and our duty of care responsibilities; and to ensure that we hold information securely in line with relevant legislation and standards. It provides guidance about how personal information is collected, used and stored by us.

  • Child Protection Policy
    Early Start Australia is committed to the protection and promotion of safety and wellbeing of our clients and their families. ESA provides a child safe organisation by creating a culture, strategies and actions to promote child wellbeing and prevent harm to children and young people.  The ESA Child Protection Policy is designed to meet the National Standards for Disability Services, in particular Standard 1: Rights, in addition to the National Principles for Child Safe Organisations (National Framework for Protecting Australia’s Children 2009-2020). The purpose of the policy is to outline the standard that all staff are expected to follow in preventing, identifying and reporting child abuse and neglect

  • Eliminating Restrictive Practice Policy
    Early Start Australia (ESA) recognises, upholds and promotes the rights of people with disability and their right to personal freedom. ESA is committed to positive behaviour support and to eliminating restrictive practices.
    ESA’s Eliminating Restrictive Practices Policy is designed to meet the National Standards for Disability Services, in particular Standard 1: Rights; and to meet the requirements of the National Disability Insurance Scheme Quality and Safeguarding Framework. It complies with state and territory based legislation.

  • Client Rights and Safeguards Policy 
    The purpose of this policy is to define Early Start Australia’s (ESA) position to promote, enhance and protect our clients’ human rights; decision making, choice and control; right to informed consent, safety and wellbeing; and citizenship and quality of life.

Provision of Supports

  • Positive Behavious Support Policy
    Early Start Australia (ESA) recognises, upholds and promotes the rights of people with disability and their right to personal freedom and is committed to positive behaviour support.

  • Service Agreements Policy
    A participant who chooses to engage Early Start Australia (ESA) to provide supports under a National Disability Insurance Scheme (NDIS) plan will be required to enter into a written agreement (a Service Agreement) with us. The policy outlines ESA’s Service Agreement principles and guidelines.

  • Support Coordination Policy and Procedure
    This policy and procedure outlines the process for participants seeking support coordination from Early Start Australia (ESA).

Provider Governance and Operational Management

  • Complaints and Feedback Policy
    Early Start Australia values complaints and feedback from clients, families, providers and regulators. Complaints are an important source of information and are used to continually improve the quality of services that we provide. The ESA complaints system is designed to ensure all complaints and concerns are treated seriously and that feedback is addressed swiftly and comprehensively. Our system is designed to meet the National Standards for Disability Services, in particular Standard 4: Feedback and Complaints; and the National Disability Insurance Scheme Commission Quality and Safeguarding Framework. If you would like to provide feedback, or make a complaint, please click here.

  • Quality Policy
    The purpose of this policy is to define how Early Start Australia (ESA) will ensure the quality of its services, safeguard its high standards, improve systems and processes, and create an environment in which excellence in service provision will flourish.