Policies


ESA’s range of policy and procedural documents to support its services can be viewed below.


Rights and Responsibilities

  • Privacy and Dignity and Confidentiality Policy
    Early Start Australia places great importance on protecting the privacy of its clients, families, carers and other stake holders. This ensures our clients have the same level of privacy, dignity and confidentiality as is expected in the rest of the community. Early Start Australia has a privacy and confidentiality process which is designed to ensure that all client, family, carer and stakeholder information is held in accordance with our obligations under the Privacy Act (1988), Australian Privacy Principles, and Freedom of Information Act (1982).  Early Start Australia’s Privacy, Dignity and Confidentiality system is designed to meet National Standards for Disability Services, in particular Standard 1: Rights.

  • Choice and Control Policy
    Early Start Australia is committed to promoting and protecting individual’s rights including freedom of expression, self-determination and decision-making. Early Start Australia’s Choice and Control Policy and Process is designed to meet National Standards for Disability Services, in particular Standard 1: Rights. The policy guides staff to support children and families to exercise their rights and have choice and control over their services.

  • Child Protection Policy
    Early Start Australia is committed to the protection and promotion of safety and wellbeing of our clients and their families. ESA provides a child safe organisation by creating a culture, strategies and actions to promote child wellbeing and prevent harm to children and young people.  The ESA Child Protection Policy is designed to meet the National Standards for Disability Services, in particular Standard 1: Rights, in addition to the National Principles for Child Safe Organisations (National Framework for Protecting Australia’s Children 2009-2020). The purpose of the policy is to outline the standard that all staff are expected to follow in preventing, identifying and reporting child abuse and neglect

  • Eliminating Restrictive Practice
    Early Start Australia (ESA) recognises, upholds and promotes the rights of people with disability and their right to personal freedom. ESA is committed to positive behaviour support and to eliminating restrictive practices.
    ESA’s Eliminating Restrictive Practices Policy is designed to meet the National Standards for Disability Services, in particular Standard 1: Rights; and to meet the requirements of the National Disability Insurance Scheme Quality and Safeguarding Framework. It complies with state and territory based legislation.

  • Participation and Inclusion
    The purpose of the policy is to define Early Start Australia’s (ESA) position in relation to providing opportunities for individuals to play a valued role and have meaningful participation in their community.

Provision of Supports

  • Individual Need and Provision of Service
    The purpose of the policy is to define Early Start Australia’s (ESA) standard of practice that recognises each client as having unique skills, lifestyle preferences, personal aspirations and support needs.

  • Service Agreements
    A participant who chooses to engage Early Start Australia (ESA) to provide supports under a National Disability Insurance Scheme (NDIS) plan will be required to enter into a written agreement (a Service Agreement) with us. The policy outlines ESA’s Service Agreement principles and guidelines.

  • Support Coordination
    This policy and procedure outlines the process for participants seeking support coordination from Early Start Australia (ESA).

Provider Governance and Operational Management

  • Complaints and Feedback Policy
    Early Start Australia values complaints and feedback from clients, families, providers and regulators. Complaints are an important source of information and are used to continually improve the quality of services that we provide. The ESA complaints system is designed to ensure all complaints and concerns are treated seriously and that feedback is addressed swiftly and comprehensively. Our system is designed to meet the National Standards for Disability Services, in particular Standard 4: Feedback and Complaints; and the National Disability Insurance Scheme Commission Quality and Safeguarding Framework. If you would like to provide feedback, or make a complaint, please click here.

  • Quality Management and Continuous Quality Improvement Policy
    Early Start Australia is committed to provision of quality services and to building and maintaining a culture of continuous quality improvement. Continuous quality improvement requires a deliberate and sustained effort and a learning culture. The policy ensures ESA maintains high standards, improves systems and processes, adapts to changing needs and demonstrates organisational improvement. ESA will:

    • Involve staff, people who receive services and other stakeholders in service review processes
    • Document Quality Improvement Plans, activities and outcomes
    • Gather information on performance by tracking complaints, feedback, incidents and achievements and use this information to inform quality improvement
    • Report internally on progress and performance
    • Adhere to Australia quality management principles
    • Quality Policy (PDF)