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Missed Appointments and Short-Notice Cancellations Statement

Our goal is to provide quality services to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our therapists, but our other clients as well.


If you need to cancel
If cancellation is necessary, please call us as soon as possible. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.


Late cancellations and no-shows
If you are unable to attend your scheduled appointment time, a cancellation fee will apply if you do not let us know with enough notice. Our notice periods are:

  • For appointments during February – November, you must provide 2 business days’ notice.
  • For appointments during December and January, you must provide 7 clear days’ notice.

All short-notice cancellations or no-shows are charged 100% of the session fee. However, we will offer you the option of having a telehealth session or to complete one of the other services as specified in your Therapy Service Plan. This will ensure we continue to make progress towards the therapy goals.

You can contact your clinic by email or phone.

Please note our clinic operates in usual business hours. Notifications received outside business hours will be logged at 9am on the following business day.

Find a clinic

We have clinics in every state and territory providing assessments, early childhood intervention therapies, and support to help you thrive.

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The Early Start Australia promise

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Holistic care and treatment plans

We’ll create a personalised care plan that suits your child’s individual requirements. This treatment plan will include a variety of therapies, lifestyle changes and training for parents

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Australia-wide reach

With clinics and therapists across the country, you’re guaranteed the help you need, when you need it.

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Registered NDIS provider

Access necessary support without any additional worries. Our early intervention services are covered within your NDIS plan however ADHD is generally not covered by NDIS funding.

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Early intervention at all stages

Our ADHD assessments and therapies for people of all ages and capabilities, including adults with ADHD. Join us today to achieve better results on your journey!

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